Refund policy

🔁 Refund, Return & Exchange Policy

⚠️ Clearance Sale Policy

All items sold under this store’s closing clearance are final.
No refunds, returns, or cancellations will be accepted once an order is confirmed.

All products are sold on a while stocks last basis and will not be restocked.

📦 Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within 24 hours of delivery by emailing cs@therealgamer.com.sg with clear photos.

Our team will assess the issue and arrange a replacement or a solution, where applicable.

📌 Product Condition & Acceptance

Customers (or authorised recipients) are required to inspect the item upon delivery.

Once the item has been accepted, it will be deemed to be in satisfactory condition.

❌ No Returns / No Refunds

We do not accept returns or refunds for:

• Change of mind
• Incorrect selection
• Minor aesthetic variations (e.g. colour differences due to lighting)
• Clearance sale items

🔧 Exchanges

Exchanges are available only for items confirmed to be defective upon delivery.

All exchange requests are subject to assessment and approval.

📧 Contact Us

For all enquiries, please contact:
cs@therealgamer.com.sg

We will respond within 3 working days.